It’s possible that U.S. Airways will never live this one down.
Like most businesses today, the famous airline uses Twitter to reach out to its customers, provide them with flight updates, and more, but what they provided recently to unhappy customer most likely didn’t improve her opinion any.
It all started yesterday, after a customer named Elle tweeted the airline and complained about their service. The airline tweeted back, “We welcome feedback, Elle. If your travel is complete, you can detail it here for review and follow up.” However, instead of linking to a customer service form, as they should have, the link included an extremely graphic photo of a naked woman on a bed, her genitals and anus exposed, and a model airplane partially inserted into a place where it had no business being.
Can you imagine that customer’s expression when she opened that link? Final destination indeed!
US Airways Removes Image, Apologizes
While U.S. Airways did notice and remove the photo a short time later, it was up long enough for people to see it and for it to spread like wildfire all over Twitter. Reactions varied from disgust to amusement before the photo was finally taken down, and U.S. Airways immediately tweeted an apology, saying, “We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.”
Investigating? How far do they have to look in order to find out exactly where this tweet came from?
While some people believe that U.S. Airways was hacked, the airline has yet to comment on where this image came from or if it was some terribly lewd inside joke that was tweeted from employee to employee, who then accidentally linked the photo to the customer by accident.
In any case, you can bet that Elle won’t be choosing to fly U.S. Airways again any time soon.